Returns & Exchange Policy

Returns And Exchanges

All our items or Products come with a thirty (30) day refund guarantee in addition to your statutory rights. If, for any reason whatsoever, you are not satisfied with any Product delivered to you, you may, within thirty (30) days of the Product being delivered, return the Product, it must be as new and unused, with all tags and stickers still attached and with your original tax invoice (as proof of purchase) to us for a full refund of the purchase price of the Product. This refund does not include the costs of return postage. You are responsible for return postage to our warehouse. We recommend that Products are returned to us via courier or registered post to ensure that they are protected and insured during transit. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

For information on the most appropriate way to return items for change of mind you must first contact the Customer Service team via one of the following methods: B/H: 0481 082 865 or email: [email protected],au or use the contact us form. This change of mind guarantee does not apply to Products that we repair or replace under these T&C’s. Your entitlements to a refund, exchange, repair or credit are governed by the Australian Consumer Law and this change of mind guarantee is in addition to those rights.


Organising the Return of Products

To return any item for any reason you must arrange the return by return postage through Australia Post or Couriers Please. Returns should be sent to:

Returns Department
Shoes on the Go
14B Metropolitan Avenue
Nunawading VIC 3131

All returns should include your name, a copy of your sales invoice or order number and what you are exchanging for when appropriate. Return postage is payable by the consumer when it is a change of mind or size exchange. When a product is deemed faulty by us, we will arrange free return postage when appropriate.